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FAQ Purpose

Who is PURPOSE?

PURPOSE is you, us and everyone. Purpose can be found in everything. Everything finds its origin in the purpose, and nothing arises purposeless. Through PURPOSE we aim to deliver a positive message to inspire people to living a conscious, focused and meaningful life. That makes purpose more than the average brand, PURPOSE is a LIFESTYLE. Our aim is to conquer the hearts. PURPOSE is getting worth for your money. PURPOSE is being humble and kind. We use with the utmost care, the highest quality materials that are also never made under forced labour.

PURPOSE is a clothing brand that offers high-quality, stylish, and comfortable apparel designed for (young) ambitious adults who want to change the world.. Our mission is to empower individuals through fashion.

What are PURPOSE’s shipping options?

For PURPOSE it is essential that your package is delivered properly. Because of this we charge shipping costs. We also consider it important that you only pay for the worth of your order. That’s why we charge the usual PostNL costs for packages that can be delivered in the mailbox. For a standard package, that cannot be delivered in the mailbox, a higher price is charged. At this moment we deliver in Europe only. 

How can I track my order?

PURPOSE values optimal service for our customers and being able to track your order status includes optimal service. After ordering you receive a tracking code where you can find the status of your order. As soon as your order is shipped, an extra mail will be sent to the e-mail you registered during ordering. After this the postal service (PostNL) will keep you up to date about your order.

What is the average shipping time at PURPOSE?

The average shipping time at PURPOSE is from one to two weeks within Europe. If you buy in the weekend or on Friday usually PostNL will deliver the next week on Monday.

What sizes do you offer?

We offer a wide range of sizes from size S to 2XL. Our goal is to make sure everyone can find their perfect fit.

How do I know my size?

We (will) provide a size guide on each product page to help you find the perfect fit. If you’re still unsure, feel free to reach out to our customer support team for personalized assistance!

Are your clothes sustainable?

Yes, sustainability is a core value for us. We use eco-friendly materials like cotton, and we strive to minimize waste in our production process. We are also against childlabor and all our clothing comes for 95% from Turkey.  Caps etc. excluded.

Can I return or exchange an item?

Yes, we offer a 14-day return and exchange policy. If you’re not happy with your purchase, please visit our returns page for more details. Read more on the terms and conditions page.

What is your customer support contact?

Our customer support team is always here to help! You can reach us at sales@getpurpose.nl for any inquiries or issues.

Do you offer gift cards?

No we don't. We only give promotional sale codes from time to time.

How do I stay updated on new arrivals and sales?

Follow us on (links below) or sign up for our newsletter to be the first to know about new collections, exclusive offers, and sales.